Rock Engineering Limited, 186 Watling St. East, Towcester, Northants, NN12 6DB
COMPANY POLICY
Subject: Privacy Policy
Document #: REL001
Version: 1.1
Issued: 07-Jul-2021
Last Updated: 16-Dec-2023
Issuer: EDB (Director), AM (Director)
This privacy policy explains how Rock Engineering Limited (REL) uses the personal data it collects.
Topics:
1. What data does REL collect?
2. How does REL collect personal data?
3. How does REL use personal data?
4. Retention of personal data?
5. What are personal data protection rights?
6. Privacy policies of other websites
7. Changes to the REL privacy policy
8. How to contact REL
9. How to contact the appropriate authorities
1.0 What data does REL collect?
REL collects the following data:
• Personal identification information, including Name, email address, phone number
2.0 How does REL collect personal data?
Clients, Customers & Visitors (to be known collectively as Clients) directly provide REL with most of the data collected. REL collects data and processes data when Clients:
• contact REL staff via email, and/or meetings
• register online or place an order for any REL products and/or services.
• voluntarily complete a customer survey or provide feedback via email.
REL may also receive personal data indirectly from the following sources:
• None
3.0 How will REL use personal data?
REL collects personal data so that it can process Client orders and manage their accounts. REL will not share any personal data with any other companies without written approval.
When REL processes an order, it may send personal data to, and also use the resulting information from, credit reference agencies.
4.0 Retention of personal data?
REL will retain Personal Data only for as long as is necessary for the purposes set out in this Policy. REL will retain and use Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Company registration no. 13460235 VAT Number – 384 4757 55. Registered in England
Rock Engineering Limited, 186 Watling St. East, Towcester, Northants, NN12 6DB COMPANY POLICY
REL will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Services, or if REL are legally obligated to retain data for longer time periods..
The security of Personal Data is important to REL, but no method of transmission over the Internet, or method of electronic storage is 100% secure. While REL strives to use commercially acceptable means to protect Personal Data, REL cannot guarantee its absolute security
5.0 What are personal data protection rights?
REL would like to make sure all Clients are fully aware of all their personal data protection rights. Every Client is entitled to the following:
• The right to access – Every Client has the right to request REL for copies of their personal data. REL may charge a small fee for this service.
• The right to rectification – Every Client has the right to request that REL correct any information they believe is inaccurate. They also have the right to request REL to complete information they believe is incomplete.
• The right to erasure — Every Client has the right to request that REL erase their personal data, under certain conditions.
• The right to restrict processing – Every Client has the right to request that REL restrict the processing of their personal data, under certain conditions.
• The right to object to processing – Every Client has the right to object to REL’s processing of their personal data, under certain conditions.
• The right to data portability – Every Client has the right to request that REL transfer the data that it has collected to another organization, or directly to the Client, under certain conditions.
If a client or customer makes a request, REL have one month to respond. Any Client can exercise any of these rights, by contacting REL at: See section 8.0.
6.0 Privacy policies of other websites
The REL website may contain links to other websites. The REL privacy policy applies only to REL and its website(s).
7.0 Changes to the REL privacy policy.
REL keeps its privacy policy under regular review and places any updates in this document. This privacy policy was last updated on 16 Dec 2023.
8.0 How to contact REL
If any Client has any questions about REL’s privacy policy, the data it holds on them, or they would like to exercise one of personal data protection rights, please contact REL as follows.
Email: info@rockengineering.co.uk
Or write to us: Rock Engineering Limited
186 Watling Street East
Towcester
Northants
NN12 6DB
Company registration no. 13460235 VAT Number – 384 4757 55. Registered in England
Rock Engineering Limited, 186 Watling St. East, Towcester, Northants, NN12 6DB COMPANY POLICY
9.0 How to contact the appropriate authority
Should you wish to report a complaint or if you feel that REL has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office. The Information Commissioner’s Office regulates the processing of personal data and it has enforcement powers and can investigate compliance with data protection law.
Please address any queries or complaints directly to REL in the first instance to the attention of the Managing Director. If you do not agree with the way REL processed your data or addressed to your concern you can submit a complaint directly to the ICO:
ICO contact details: https://ico.org.uk/global//contact-us/
ICO website: https://ico.org.uk/
Company registration no. 13460235 VAT Number – 384 4757 55. Registered in England